Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

Thorough Inspections and Quality Care

At SERVPRO, we're all about making sure you and your Northern Queens property are taken care of in the event of a water damage emergency. That's why when you call us, our team of experts jump into action! We'll start with a friendly and thorough inspection of your home or property, including a damage assessment. Our professionals are always on the lookout for any and all signs of damage, so they can create a customized plan of action to get your property back to its pre-damaged state as quickly as possible.

We're dedicated to making sure you have peace of mind during a stressful time, which is why we'll always take the time to explain our findings and the steps we'll be taking to restore your property. With SERVPRO, you can always trust that we're doing everything in our power to help you get back to your normal routine as soon as possible.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction